Testimonials & feedback from some of our lovely customers…

 

Really appreciate your help sorting the exchange. Also thanks in general for having such beautiful products, having the beaded anxiety ring is already helping save my cuticles on a stressful day at work! S. Roberts.

 

Beautiful item and so well packaged to keep it safe. Thank you! Jemma

 

Your customer service has been amazing. A. Smith

 

Thanks again for your kind service. R. Harris

 

I purchased a balancing style fidget ring as an Xmas gift for my daughter. Purchasing was easy and it arrived promptly, even with all the pre-Xmas covid postal challenges. I held off giving it to her until her bday in March at which point we realised it was WAY to big. I emailed to arrange an exchange, expecting an issue due to the period since purchase but Neva was Amazing to deal with! Thoroughly professional and prompt with emails. The delay meant an exchange in ring size was no longer available, but Neva offered two similar alternatives  and when they weren’t quite right for Miss 16, Neva directed me to another store where I could source the size I needed. This meant she lost the sale but gave me amazing customer service. Highly recommend!!! R. Whittaker

 

I appreciate your help and generosity!!! I will be back to purchase more. I cannot believe i have only just discovered the little gem. F. Foki

 

I am so grateful for the prompt and kind communication (especially on a weekend!). As we had hoped, the Guinea pig is lovely, it is near impossible to find toy Guinea pigs and my daughter loves them. Thank you again for the amazing customer service, I’ll be sure to come back to Calm Store in the future! L. Pelham

 

I just wanted to let you know that my anxiety ring arrived in the mail a few days ago and it’s been amazing! Thank you so much! M. Laurito

 

Thank you so much for being so lovely and willing to keep on exchanging until we got a ring to fit. We will definitely be ordering from you again in the future & spreading the word about your fabulous business. Thanks again. M. Woodall

 

Thank you so much, you have been so amazing!! Such a pleasure, and relief, to deal with a business so accommodating. I will definitely be recommending you and using you again. T. Kauter

 

Thank you so much girls. I received my ring today that you expressed posted. It’s gorgeous and my daughter is in love with it. Xxx J. Plunkett

 

Thank you SO MUCH for posting so quickly- it already arrived at my local post office in Trafalgar and ready to collect when they open at 9am!! Sometimes miracles happen – and you’ve just been part of one. Not a massive one, but for an autistic young person who has just survived their VCE in a pandemic the joy this will bring her on Christmas Day will be a true blessing. So thank you 💐 I look forward to purchasing more from your store in the New Year – I’ve got kids with NDIS funding I will be heading back to your store very soon! K. Howden

 

Thank you so much. Your customer service is outstanding.  T. Jol

 

My order arrived just now and it is lovely! Soft and beautiful looking squirrel, and so nicely packaged. Many thanks. M. Melnikoff

 

Thank you so much for your message. I was so thrilled to read that you are a family run store & am so happy we could support your business. I found you on Instagram & now follow you 😊 My daughter is looking forward to receiving her ring & I look forward to supporting you further in the future. M. Woodall

 

Just wanted to say thank you so very much! Received my order and everything is lovely 😊 I really appreciate the little free marble toys since you didn’t have the peanut poppers in stock… I’m sure my boys will love “fidgeting” with their toys when they get them from Santa 🎅🏻😉 R. Millard

 

Thank you for the great service and Australian made! J.Martin

 

I had a query with regards to a product that I had purchased.  Neva responded straight away and resolved the query immediately – such great, personal customer service.  The client experience has been exceptional – thank you Neva! C. Smith

 

Would just like to say a big thank you to the lovely people at the Calm Store. They have gone above and beyond to source our school the exact resource that we require. I know that the teachers and students will be so grateful – Thank you! C. Priestley

 

I wanted to by the Little Lotus Table Chime, but was nervous it may not have had the sound quality I needed. Buying online has drawbacks as you can’t ‘test’ products prior to purchase. The staff went out of their way to help with my inquiry on this product and recorded the sound of the chime so I could hear it. I was not only pleased with the quality of the sound, but absolutely pleased with the quality of customer service. I am very grateful for your help and feel assured my chime will have great energy because it was purchased from people who do. Thank you 🙏🏽 D. McLaren

 

Thankyou so much for the 2 beautiful guinea pigs and for express posting! So happy with my purchase and will definitely be ordering more things off you in the future! A. Sullivan

 

Thank you for the Scottish Highland Cow, it is so cute and my daughter loves it. Great company to deal with and thank you for the speedy delivery. C. Bould

 

Hi, just thought I’d let you know the candles arrived safe & sound this time! They smell absolutely beautiful! Thank you so much for your wonderful customer service, I greatly appreciate your apologetic & prompt response in organising a replacement etc. S. Sheridan

 

It was so lovely to find your site , and discover some gifts for my beautiful granddaughter , a dear friend and something for myself . I am quite excited about the delivery and another order again in the future . Thank you for your welcoming message this morning, it was really lovely 😊 J. Allchin

 

I can’t recommend these guys High enough! Firstly their communication has been incredible. One of the items I ordered ended up being out of stock. They emailed me immediately with a few options. They could just refund me or they offered a different item and refund the difference. They ended up refunding the total cost of the item that they didn’t have in stock but still sent a replacement item of a different sort WOW! And THEN I emailed when our order arrived, to say thank you and and advised them son broke 2 things within minutes. Which was a shame but he was obviously too rough. They have just emailed back offering to send a few different items to see whether they are more durable – wow! Amazing! Thank you – truely look after your customers and I will 100% be ordering again. J. O’Neill

 

Great company to deal with. Personal touch. Prompt delivery. Would recommend the company to everyone . M. Collins

 

Thank you for your email, what fabulous customer service 😊  Look forward to my parcel, my staff are super excited as well. T. Lewin.

 

We are extremely happy with your service and items we have purchased! My class are right into sensory and fidget items – so I’ve been collecting for my prize box, and recommending you to my teaching colleagues as the place to go. Thanks again! M. Fuller.

 

Thankyou for your email notifying me on the changes of my order and thankyou for the complimentary gift to replace the unavailable item. You have provided fantastic customer service 😊 Kim, Williamstown, S.A.

 

My girls love your products, thank you! Jacqueline, Newport, NSW

 

I absolutely love the items I ordered. The calm store has an excellent range of products. Shipping was fast and the items were packaged beautifully in a calm store bag which will make transporting products easy by keeping them all together. I would 100% order from these guys again and can’t stop telling the people in my life about these products. Keep up the amazing work guys and I’m going to enjoy the rest of my calm tea I just received from my order. Sarah, Paralowie, S.A.

 

I received my order today so happy with the quality and delivery time. Kellie, Wonthaggi, Victoria

 

Quick delivery, great communication – thank you! Romina, Beecroft, NSW

 

great product, great service. Sara, Macleod, Victoria

 

Thank you for your time and care. Your store is amazing. Jac, Tenterfield, NSW.

 

Happy with purchase. Happy customer. Paul, Eglinton, W.A.

 

I’ve got quite a few vego cookbooks but hadn’t seen Plant Power, so thanks Calm Store. Particularly love the comfort food recipes like the veggie shepherd’s pie at this time of year. Jane, Boisdale, Victoria

 

Perfect! Thank you 🙏🏻 😊 Audrey, Biggera Waters, QLD

 

Fantastic to deal with fast post will buy from them again 😊 John, Virginia, S.A.

 

I was really happy with the purchase of my items. Great quality and great turn around. I always try and support local Australian businesses when I can, highly recommend! Ellen, Kilmore, Victoria.

 

We love Calm store ❤️ B. Johnston, Tasmania.

 

Great service thank you. L. Masters, QLD.

 

We received our ring today and it fits perfectly. Thanks so much for your help. J. Taylor, WA

 

Our daughter loved the rings we purchased for her 16th Birthday. She suffers from anxiety and panic attacks hoping they help with this. Thankyou again 🤍

 

Your customer service has been amazing. A. Smith, NSW